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Tasteful Humor: Funny Call Center Videos
Why is it so hard to find humorous videos about call centers that are tasteful? I suppose it’s a reflection of comedy’s penchant for ridiculing people and groups to get a laugh. I’m not interested in...
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ICMI’s QueueTips Edition 130
It’s that time again! Fresh new call center management advice in ICMI’s QueueTips! Check out the notification email for some suggested topics in both the QueueTips Knowledgebase and the QueueTips...
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Proof Blogging Helps Your Bottom Line
This article on Search Engine Guide by Mack Collier provides a good argument, with evidence, of the positive impact of using blogs on a company’s bottom line. He’s also got a good blog about — of...
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Blog vs. Newsletters
This article by Rich Brooks on Flyte.com presents the different scenarios when a blog or newsletter would be most appropriate for your business. read more | digg story
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Online Video Viewers Are All Ages
Nearly half of Internet users surveyed in December 2007 said they had visited a video-sharing site such as YouTube, according to the Pew Internet & American Life Project. That’s up from the year...
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Have You Heard About the New YouTube For Ideas?
The pitch — “a YouTube for ideas” — appealed to Mr. Summers. “Larry, to his credit, is open to new ideas,” Mr. Hopkins recalled recently. “He grilled me for two hours.” In the age of user-generated...
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Digg Reel Compiles Best of Digg’s Video
If you like Digg and/or videos, check this Fast Company blog post, “Revision3 Continues Social Strategy with Digg Reel,” about the Digg Reel on Revision3. Hosted by Jessica Corbin, cohost of the...
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Geo-Tagging Photos
Here’s a development I’m looking forward to seeing hit the mainstream, in terms of becoming common on digital cameras in the future: geo-tagging of photos. That means adding GPS coordinates to photos,...
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Political Base for Political Junkies
Here’s news for political junkies: Political Base is a website/wiki for viewing and exchanging political ideas and information. It’s written up in the NYT: “A Site Follows the Money So Users Can Slice...
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ICMI’s QueueTips Edition 132
It’s that time again! Fresh new call center management advice in ICMI’s QueueTips! Check out the notification email for some suggested topics in both the QueueTips Knowledgebase and the QueueTips...
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